All bookings are subject to availability and final confirmation. If your preferred schedule is unavailable, we will offer an alternative date, a comparable experience, or a refund where applicable.
Policies
Refund & Cancellation Policy
We are committed to providing a smooth and transparent booking experience. Please review our refund and cancellation policy before making a reservation.
Important Notice
All bookings made through Ate Levi Boracay Tours are treated as booking requests until reviewed and confirmed by our team. Completing checkout does not automatically guarantee your reservation. This allows us to verify availability before final confirmation.
All bookings made through Ate Levi Boracay Tours are treated as booking requests until reviewed and confirmed by our team. Completing checkout does not automatically guarantee your reservation. This allows us to verify availability before final confirmation.
Booking Requests & Availability +
Booking Confirmation +
Your reservation becomes confirmed only after payment has been received, availability has been verified, and you receive an official confirmation from our team.
Free Cancellation +
Cancellations requested at least 72 hours before the scheduled activity may qualify for a full refund.
Partial Refund +
Cancellations made between 24 and 72 hours before the activity may be eligible for a partial refund after applicable reservation or supplier fees.
Non-Refundable Bookings +
No refunds are generally available for no-shows, late arrivals, cancellations made less than 24 hours before the activity, or promotional non-refundable bookings.
Weather / Coast Guard Cancellation +
Customers are entitled to a full refund if the activity is officially cancelled due to:
- Coast Guard restrictions
- Unsafe weather conditions
- Other weather-related circumstances that prevent the activity from safely proceeding
If the activity cannot proceed due to weather, customers should also have the option to:
- Reschedule the booking to another available date; or
- Interchange the booking to a different available activity/service, subject to availability.
Booking Changes +
Requests to modify a booking are subject to availability and may involve additional charges.
Refund Processing +
Approved refunds are typically processed within 7–14 business days depending on your payment provider.