Refund policy

Booking Requests & Availability

Please note that all bookings are subject to availability and final confirmation by Ate Levi Boracay Tours.

Selecting your preferred travel dates, adding activities to your itinerary, or completing your payment does not automatically guarantee your reservation.

Our team carefully reviews every booking request to ensure availability of the selected activities, accommodations, transportation, and schedules.

If your preferred date is unavailable, we will contact you as soon as possible to offer:

  • An alternative available date
  • A comparable activity or service (if applicable)
  • A full refund if no suitable alternative is available

Booking Confirmation

Your booking is officially confirmed only after:

  • Your payment has been successfully received.
  • Availability has been verified.
  • You receive an official confirmation from Ate Levi Boracay Tours via email, WhatsApp, or another official communication channel.

Free Cancellation

Guests may cancel their booking free of charge if the cancellation request is submitted at least 72 hours before the scheduled activity or service.

Eligible refunds will be processed using the original payment method whenever possible.

Partial Refund

For cancellation requests made between 24 and 72 hours before the scheduled activity:

  • A partial refund may be issued.
  • Reservation, administrative, or supplier fees may be deducted.
  • The refundable amount depends on the specific activity, accommodation, or service booked.

Non-Refundable Bookings

Refunds will generally not be provided for:

  • Cancellations made less than 24 hours before the scheduled activity.
  • Failure to arrive at the designated meeting point (No Show).
  • Missing the activity due to late arrival.
  • Incorrect booking information provided by the customer.
  • Promotional, discounted, or non-refundable bookings where this was clearly stated before purchase.

Weather, Safety & Force Majeure

The safety of our guests is always our highest priority.

If an activity is cancelled due to:

  • Severe weather conditions
  • Coast Guard advisories
  • Government restrictions
  • Natural disasters
  • Other unforeseen events beyond our control

Guests may be offered one of the following, depending on the circumstances:

  • Rescheduling to another available date
  • Travel credit
  • A full or partial refund in accordance with our partner operators' policies

Booking Changes

Guests may request changes to their booking before the scheduled travel date.

All booking modifications are subject to:

  • Availability
  • Supplier approval
  • Applicable price differences or additional fees

We recommend requesting any changes as early as possible.

Refund Processing

Approved refunds are generally processed within 7–14 business days.

Processing times may vary depending on your payment provider, bank, or credit card company.

Third-Party Services

Some accommodations, activities, transportation services, and experiences are operated by independent suppliers.

Refund eligibility for these services may also be subject to the individual cancellation policies of the respective supplier.

Customer Responsibility

Please review all booking details carefully before completing your purchase.

Customers are responsible for ensuring that:

  • Travel dates are correct
  • Guest information is accurate
  • The selected activity or accommodation is correct

If you notice any errors after placing your booking request, please notify us immediately so we can assist before your reservation is confirmed.

Policy Updates

Ate Levi Boracay Tours reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will apply to future bookings and will be published on this website.